Microsoft Teams Tag

August 25, 2021 – RingCentral has announced a slew of new features for its voice, video, and collaboration applications. These new capabilities improve manageability, as well as the ability for distributed workers to securely engage with one another. The announcement includes Dynamic End-to-End Encryption (E2EE),...

What’s the news? March 15, 2021 – 8x8 announced a service that allows companies to integrate their 8x8 contact center with Microsoft Teams. 8x8 becomes the fourth vendor certified by Microsoft for such an integration (others are Anywhere365, ComputerTalk, and Enghouse Interactive). Companies that use 8x8...

What’s the news? March 18, 2021 – Avaya announced an expansion of features for its Spaces team collaboration and video meeting application. Enhancements include: The ability for Spaces users to make audio and video calls to each other, or to anyone via existing enterprise calling platforms,...

What’s the news? March 16, 2021 – Genesys announced plans to acquire LogMeIn’s Bold360, a company known for conversational AI, dynamic knowledge base, and agent experience—key areas for customer experience (CX) transformations. The move also helps Genesys to solidify and advance its Experience-as-a-Service vision, which leverages...

What’s the news? March 2 - Microsoft introduced Operator Connect for Microsoft Teams, a partner initiative designed to simplify deployment of Teams Phone System. Operator Connect allows organizations to directly connect their Teams Phone System instance to certified Direct Routing providers, directly within the Teams Operator...

What’s the news? At its annual Ignite users' conference Microsoft announced a slew of new features for Microsoft Teams. Among them is a new feature called Teams Connect, designed to provide Microsoft Teams customers with the ability to establish cross-company shared collaboration channels, allowing each participating...

As a research analyst, I have the incredible opportunity to speak with IT and Customer Experience (CX) leaders regularly to identify trends, best practices, and success metrics. One of the promising trends to improve CX is the integration of Unified Communications (UC) with contact center platforms....

Team collaboration apps like Cisco Webex Teams, Microsoft Teams, RingCentral Glip, Slack, and Workplace offer new opportunities to improve workflows, increase revenue, and save money. But successfully implementing these apps requires a careful approach that ensure security, compliance and governance, appropriate training, and integration of...

Team collaboration applications aren’t just for chat. Nemertes’ “Workplace Collaboration: 2019-20 Research Study” of more than 625 organizations in North America, Europe and Asia, found that almost 64% of participants were using or already planning to use team collaboration applications, while another 14.6% are...