Talkdesk Tag

June 15, 2021 – Talkdesk announced Talkdesk Retail Smart, a solution for retailers that provides automated and secure self-service options for customers, leaving live agents to focus on higher-touch, revenue-generating interactions....

April 20, 2021 – Talkdesk announced deeper integration with Zoom Phone to improve customer experience. The move provides a more seamless experience between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). A back-office integration improves call routing and eliminates the...

Organizations are starting to show cost savings when they shift to shared cloud services for Unified Communications and Collaboration (UCC) and contact center. In years past, though IT leaders anticipated cost savings when they moved to the cloud, they did not actually realize that savings right...