June 17, 2021 – Microsoft has announced several innovations and expanded partnerships to support Microsoft Teams Rooms. Its goal is to remove barriers between those participating in a meeting from a conference room vs. a remote location....
What’s the news? March 15, 2021 – 8x8 announced a service that allows companies to integrate their 8x8 contact center with Microsoft Teams. 8x8 becomes the fourth vendor certified by Microsoft for such an integration (others are Anywhere365, ComputerTalk, and Enghouse Interactive). Companies that use 8x8...
What’s the news? March 18, 2021 – Avaya announced an expansion of features for its Spaces team collaboration and video meeting application. Enhancements include: The ability for Spaces users to make audio and video calls to each other, or to anyone via existing enterprise calling platforms,...
What’s the news? March 16, 2021 – Genesys announced plans to acquire LogMeIn’s Bold360, a company known for conversational AI, dynamic knowledge base, and agent experience—key areas for customer experience (CX) transformations. The move also helps Genesys to solidify and advance its Experience-as-a-Service vision, which leverages...
What’s the news? March 2 - Microsoft introduced Operator Connect for Microsoft Teams, a partner initiative designed to simplify deployment of Teams Phone System. Operator Connect allows organizations to directly connect their Teams Phone System instance to certified Direct Routing providers, directly within the Teams Operator...
What’s the news? At its annual Ignite users' conference Microsoft announced a slew of new features for Microsoft Teams. Among them is a new feature called Teams Connect, designed to provide Microsoft Teams customers with the ability to establish cross-company shared collaboration channels, allowing each participating...
Moving to the cloud delivers many benefits, albeit at the expense of IT losing some control. Agility, scalability, and speed to market are among the most consistent benefits. But what about cost? For years, moving to the cloud didn't deliver the anticipated cost reductions IT leaders...
Team collaboration apps like Cisco Webex Teams, Microsoft Teams, RingCentral Glip, Slack, and Workplace offer new opportunities to improve workflows, increase revenue, and save money. But successfully implementing these apps requires a careful approach that ensure security, compliance and governance, appropriate training, and integration of...