telephony Tag

April 20, 2021 – Talkdesk announced deeper integration with Zoom Phone to improve customer experience. The move provides a more seamless experience between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). A back-office integration improves call routing and eliminates the...

Yes, phone system usage is declining, but PSTN calling is still a critical part of an enterprise communications strategy. The last year has seen an unprecedented rise in use of videoconferencing, not just for group meetings but also for 1:1 conversation. According to our recently released...