Jun 06, 2022 UC, employee experience management offer complex insight
New research shows that many organizations are rethinking the employee experience amid remote work. Here are the methods, platforms and tools to consider in your evaluation.
Remote work is here to stay, ushering in unprecedented workplace flexibility embraced by many employees, even in the face of a diminished sense of community or an inability to be as productive while working from home as in the office. This has prompted many organizations to rethink how to manage employee experience.
In a global research study on employee experience management, Metrigy found that only 17.6% of the 250 participating companies felt no changes were necessary to their strategies. Far more organizations either refined their approaches to employee experience because of the new workplace dynamics (52.3%) or initiated optimization programs due to the pandemic (26.6%).
Measuring employee experience
Whether organizations are refining or kicking off a commitment to employee experience, they must look for better ways to measure engagement using employee behavior and sentiment data. First, this data can help guide individual employees on how to change their behaviors so that they can be more engaged, while at the same time boosting their productivity and improving their well-being. Second, when viewed in aggregate and analyzed for organization-wide trends, this depersonalized data can influence positive change at team, departmental or corporate levels.
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