Webinar Replay – CET [Ep.2] Contact Center Redesigned: Leveraging WFH

Webinar Replay – CET [Ep.2] Contact Center Redesigned: Leveraging WFH

Though originally considered a temporary situation, companies are embracing the Work-From-Home (WFH) contact center. Now that the dust has settled with setting up remote agents, CX leaders are leveraging the benefits and tossing aside the disadvantages.

The result? A more functional customer interaction experience that takes advantage of technologies, flexibility, and disaster preparation.

In this webinar, we’ll discuss:

  • How companies are taking advantage of WFH to curtail agent turnover rates
  • What technologies have been key to success
  • Why the physical contact center is changing, but not going away
  • How many agents are working from home, and in what format

CET [Ep.2] Contact Center Redesigned: Leveraging WFH

Presented by: Robin Gareiss, CEO & Principal Analyst, Metrigy
Date: January 4, 2021
Time: 12:00 pm ET

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