The two letters “AI” have caused confusion and hesitation for some organizations, and excitement and success for others. A key problem is that Artificial Intelligence encompasses a variety of technologies that address different business goals. Successful companies don’t implement AI; they implement a flavor of AI that is targeted to solve a customer problem, address a business opportunity, or improve the agent experience.
Given that 72% of companies are using or planning to use at least some types of AI for their CX initiatives, now is the time to set your industry-leading AI strategy.
During this webinar, Metrigy CEO Robin Gareiss and NICE inContact VP of product marketing Chris Bauserman will demystify the confusion around AI. This and subsequent webinars in this series will drill down with even more granularity to provide clear recommendations on how targeted use of AI will improve success metrics. In this webinar, we will address the following:
- AI, machine learning, deep learning: What do they all mean and how are they relevant to today’s CX strategies?
- What types of AI are appropriate to address which business requirements? For example, when is it appropriate to use Natural Language Understanding, chatbots, or image recognition—and when is it not?
- How do you build a business case to get funding and support for AI—and which flavors of AI are garnering the most support? And, how can you effectively measure success to help secure funding for future projects?
- How can AI flavors, such as Workforce Engagement Management (WEM) or agent analytics, help improve the contact center culture and reduce turnover rates—particularly with the changing workplace?
Reserve your seat now to use the real-world data and use cases from this event to improve your AI-empowered CX strategy.
Demystifying the Flavors of AI to Boost Customer Experience
Presented by: Robin Gareiss, CEO and Principal Analyst, Metrigy
Chris Bauserman, VP of Product Marketing, NICE inContact
Date: March 11, 2021
Time: 12:00 pm ET
