Artificial Intelligence

Independent analysis of AI adoption, use cases, and ROI across customer and employee engagement
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Why Metrigy for AI Research

As AI transforms both customer and employee interactions, Metrigy provides the independent research technology leaders need to separate hype from reality. Our analysts have tracked AI adoption since the earliest contact center chatbots through today’s generative and agentic AI revolution.

Unlike AI reports that tout adoption rates without showing ROI failures, our research documents what actually works—which AI use cases deliver measurable value, which fall short, and why—based on data from thousands of IT, CX and business leaders, as well as consumers.

View Our Methodology

How to Use Our AI Research

IT & Business Leaders

IT Leaders Business Leaders
  • Evaluate AI platforms, apps, and vendor capabilities
  • Build business cases for AI investments with ROI data
  • Understand AI security, privacy, and compliance requirements
  • Benchmark AI adoption and success rates against peers
  • Plan AI implementation roadmaps based on proven patterns
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CX Leaders

CX Leaders
  • Identify which AI use cases deliver measurable value
  • Compare AI self-service agents, agent assist, analytics, and meeting tools
  • Measure AI impact on customer satisfaction and employee productivity
  • Learn how to leverage analytics to drive more revenue and reduce costs
  • Justify AI tools to leadership with peer benchmarking data
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Technology Vendors & Investors

Technology Vendors Investors
  • Size AI market opportunity by use case and industry
  • Track generative and agentic AI adoption trends and willingness to pay
  • Understand customer pain points and barriers to AI adoption
  • Validate AI product-market fit with sentiment data
  • Position AI offerings based on what customers actually want
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Media & Financial Analysts

Media Financial Analysts
  • Access authoritative AI adoption and spending statistics
  • Interview AI research experts for balanced commentary
  • Cite independent data on AI hype vs. reality
  • Get exclusive insights on enterprise AI trends
  • Download press-ready AI adoption charts
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What Our Customers Say About Metrigy Research

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Metrigy’s fact-based research, delivered by highly credible analysts, is of great value in a fast paced technological environment.
A global networking-technology leader
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Metrigy’s Research Advisory Service provide a critical foundation for our UCaaS and CCaaS business.
An AI-powered, cloud-based business communications platform leader
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Collaborating with Metrigy has been an absolute pleasure. Their insightful analysis and forward-thinking approach have consistently provided us with valuable perspectives, helping us navigate complex challenges and uncover new opportunities.
A global cloud communications provider

AI Topics We Cover

AI Foundations & Strategy

Agentic AI AI Business Use Cases AI Ethics Assurance, Governance, Security, and Compliance Data Stores Generative AI NLP/NLU LLMs Organizational Strategy Workflow Automation

AI for Customer Experience

Conversational AI Customer Data and Privacy Protection

AI for Employee Engagement

Conversational AI Digital Twinning / Virtual Assistants Transcription / Translation

AI Adoption & Sentiment

AI Consumer Adoption, Usage, and Views

Types of AI Research We Provide

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Research Studies

Detailed analysis of AI technologies and success correlations, based on data gathered from hundreds of end-user organizations.

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Reports

In-depth written reports providing a deep dive into specific technologies and AI trends, based on our end-user research.

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MetriCast Market Forecast

Insights into market trends, shares, and forecasts, based on global data gathered from thousands of buyer-side organizations.

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MetriNote News Analysis

Actionable metrics-based analysis and guidance covering the latest industry news.

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Infographics

Clear, easy-to-digest graphical overviews bringing our AI data to life.

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Blog

Essential AI news, tips, and resources based on our data and analyst insights.

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Webinars

Keep up with the latest AI research and get actionable advice via interactive events.

 

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MetriSight Podcast

Listen or watch our podcast with metrics-based guidance covering the latest AI trends and research

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