5 best practices for Slack implementation success
Organizations looking to make the most of their Slack implementation should follow these best practices, including address...
April 15, 2021
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AI Plays Critical Role in Optimizing Customer Experience
The use or planned use of artificial intelligence (AI) for customer experience (CX) initiatives has grown by 60.5% in just...
March 26, 2021
Collaboration tool security: How to avoid common risks
As the use of collaborations tools and platforms surges, new research from Metrigy emphasizes organizations need to focus ...
March 24, 2021
Direct Routing Options: How to Make Sense of Them All
New capabilities from Microsoft and its partners, coupled with new offerings from its competitors, increase the enterprise...
March 22, 2021
How to Succeed When Home is the New Office
Company, IT, services, and HR leaders must use the same provisioning, management, engagement, and security approaches that...
March 19, 2021
Demystifying Artificial Intelligence for Better Customer Experience
CX leaders know artificial intelligence must be part of their technology strategy—if for no other reason, to gain compet...
March 16, 2021
Securing Employee and Customer Engagement in the Age of Digital Communications
Organizations today have more ways of communicating internally and externally than ever before: Almost 68% now use team co...
March 2, 2021
Securing Human Connections in Workplace Collaboration
The COVID-19 pandemic has led to fundamental changes in the way that people communicate inside of, and beyond, company bou...
March 2, 2021
Our Webinars
Keep up with the latest research and get impactful, actionable advice via interactive and on-demand events.
Upcoming Webinar – MetriStar Top Providers: Which UC and Collaboration Providers Drive the Most Success?
Metrigy asked 476 organizations in North America, Western Europe, Southeast Asia, and Australia to rate their providers fo...
Webinar Replay – Q2 Outlook on 2021: Communications and Collaboration in 2021
The COVID-19 pandemic resulted in a massive shift of workers to the home, in 2021 IT leaders are planning for hybrid work ...
Upcoming Webinar – Workforce Optimization: A Primer on Why You Need it to Deliver Stellar CX
Workforce Optimization (WFO) has become a staple in any sophisticated CX strategy. WFO comprises a variety of applications...
Upcoming Webinar – Five Steps To Developing a Successful Voice of the Customer Program
If you don't have a Voice of the Customer (VOC) program, you're not only doing yourself a disservice; you're also at a com...
Upcoming Webinar – Channel Surfing: Mastering Digital Channels for your business
Digital channels, like web chat, social messaging apps and chatbots, hold tremendous potential for customer engagement and...
Webinar Replay – Optimizing Microsoft Teams Calling
Microsoft Teams Phone System offers the opportunity to natively integrate calling features with Teams meeting and messagin...
Webinar Replay – Workplace Collaboration [Ep.6] Successful Team Collaboration
Team collaboration is rapidly evolving from an instant messaging replacement to a work-hub, integrating apps, data, and wo...
Webinar Replay – 5 Ways AI is Generating Loyalty and Upsell Among Key Customers
Winning new customers is part of the battle; keeping them and growing the relationship is the other. AI-enabled CRM and sa...
MetriNotes
Actionable metrics-based analysis and guidance covering the latest industry news.
MetriNote – Vonage Enhances Contact Center With Native Video, Other Features
April 14, 2021 – Vonage announced enhancements to its contact center services aimed at improving customer engagement. Th...
April 16, 2021
MetriNote – Microsoft Launches Teams Devices
April 14, 2021 – As part of its Surface Laptop 4 announcement, Microsoft launched its own line of Teams-certified person...
April 15, 2021
MetriNote – VOSS Offers Collaboration Automation as a Hosted Service
April 7, 2021 – VOSS Solutions announced VOSS MaaS (Management as a Service), which will deliver its on-premises collabo...
April 15, 2021
MetriNote – Comcast Business and Versa Networks SD-WAN Enhancements
April 6, 2021 – Comcast Business announced new enhancements to its ActiveCore- SD-WAN (software-defined wide-area networ...
April 8, 2021
MetriNote – Zoom Unveils SDK to Embed UC into Customer-Facing Apps
What’s the news? March 22, 2021 – Zoom released a video Software Development Kit (SDK) that lets developers leverage Z...
March 30, 2021
MetriNote – RingCentral Acquires Kindite
What’s the news? March 23, 2021 – RingCentral has acquired Kindite, a company delivering encryption technologies for c...
March 24, 2021
MetriNote – 8×8 Announces Contact Center Service for Microsoft Teams
What’s the news? March 15, 2021 – 8×8 announced a service that allows companies to integrate their 8×8 conta...
March 18, 2021
MetriNote – Avaya Adds New Capabilities to Spaces
What’s the news? March 18, 2021 – Avaya announced an expansion of features for its Spaces team collaboration and video...
March 18, 2021