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Press Release

Press Release

Beth Schultz Joins Metrigy as Vice President & Principal Analyst

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Virtual whiteboards, social software, and workflow management tools might be the technologies needed to take your collabor...

September 23, 2021

Metrigy’s recently released global Unified Communications Management and Endpoints: 2021-22 research study found that th...

September 22, 2021

We regularly interact with family, friends, and business colleagues using video. But companies have fallen behind at promo...

September 14, 2021

As vendors make their platforms more feature-rich, enterprises must determine a strategy for obtaining and utilizing them ...

August 31, 2021

Talkdesk is somewhat an anomaly. Engineer Tiago Paiva, who founded the company 10 years ago after winning a hackathon for ...

August 30, 2021

IT leaders responsible for communications strategy and compliance must answer a series of significant questions, outlined ...

August 26, 2021

As business leaders plan for permanent and often hybrid workplace options for their employees moving forward, there is a c...

August 12, 2021

Companies that do not have a Voice of the Customer (VoC) program in place are doing themselves a disservice. Without analy...

August 9, 2021

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Voice and text can answer many cutomer inquiries. But in many cases, it would help contact center agents to be able to see...

We've been hearing a lot about the integration of UC and contact center platforms. But what do CX leaders define as the te...

Virtual assistants, voice biometrics, and video are making good contact centers great. When it comes to improving the c...

Virtual assistants, voice biometrics, and video are making good contact centers great. When it comes to improving the c...

Virtual whiteboards, social software, and workflow management tools might be the technologies needed to take your collabor...

September 23, 2021

Virtual assistants, voice biometrics, and video are making good contact centers great. When it comes to improving the c...

The phone is dead, or is it? Are built-in cameras good enough? And what's the best approach toward buying and managing hea...

As companies shift unified communications to the cloud, they must also evolve their security, performance, administration,...

MetriNotes

Actionable metrics-based analysis and guidance covering the latest industry news.

Oct. 19. 2021 – Cisco announced Webex Go, a new capability for its Webex Calling Unified Communications-as-a-Service (UC...

October 20, 2021

Sept 27, 2021 – 8x8 has announced a solutions-based offering stemming from its “eXperience Communications as a Service...

October 19, 2021

Sept 27, 2021 – 8x8 has announced a solutions-based offering stemming from its “eXperience Communications as a Service...

October 8, 2021

Sept 15, 2021 – Dialpad has announced the acquisition of Kare Knowledgeware, a customer experience platform that optimiz...

October 7, 2021

Sept 27, 2021 – Talkdesk has announced Talkdesk Phone, an enterprise phone system built on its cloud contact center plat...

September 28, 2021

September 21, 2021 – At Dreamforce, Salesforce announced a series of innovations and integrations designed to enable Sla...

September 23, 2021

September 20, 2021 – VOSS Solutions has acquired LayerX Technologies, a provider of network and UC application performan...

September 23, 2021

September 13, 2021 – During this year’s Zoomtopia, Zoom announced it is launching Zoom Video Engagement Center (VEC), ...

September 16, 2021
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