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Press Release

Press Release

Metrigy Announces Customer Experience MetriStar Award Winners

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Digital Customer Experience

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Some customer service skills include problem-solving, empathy, product knowledge and patience. Certain people are naturals...

January 25, 2022

Many organizations overlook field service management in their customer service strategies, yet this area -- and its challe...

January 25, 2022

Advanced technologies continue to shape customer service goals to streamline digital workflows, increase positive experien...

January 25, 2022

Video conferencing is now a fundamental part of employees’ workdays. But managing and storing video content brings s...

January 12, 2022

Spend time with your meeting app and hardware vendors to understand how they’re addressing meeting equity now and in the...

January 6, 2022

With video meeting apps in such heavy usage, they make a great starting point for insights that can positively influence e...

January 6, 2022

I’ve never understood why companies are stingy with time off. When employees are burned out, it takes them 3 hours t...

January 4, 2022

A mobile and hybrid workforce makes phone location and 911 call routing challenging. Here are some ways to ensure your com...

December 22, 2021

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In this webinar we'll share the market forecast for technologies in use, providers, spending, what technologies correlate ...

During this webinar, Metrigy CEO Robin Gareiss and NICE inContact Director of Product Marketing, Mark Ungerman will provid...

In this webinar we'll share our latest research on how work location strategies correlate with success, the role of IT and...

In this webinar we’ll share Metrigy’s insights, based on data gathered from hundreds of organizations, to provide metr...

Metrigy's MetriStar awards recognizes those providers who are both highly rated by their customers, and whose customers ha...

Voice and text can answer many cutomer inquiries. But in many cases, it would help contact center agents to be able to see...

Voice and text can answer many cutomer inquiries. But in many cases, it would help contact center agents to be able to see...

We've been hearing a lot about the integration of UC and contact center platforms. But what do CX leaders define as the te...

MetriNotes

Actionable metrics-based analysis and guidance covering the latest industry news.

Jan. 12, 2022 – Microsoft has announced updates for its Teams app and Viva employee experience platform to make them mor...

January 18, 2022

Dec. 14, 2021 – Dialpad has announced a slew of new features for its Dialpad Meetings app, as well as a partnership with...

December 21, 2021

Dec. 13, 2021 – Cisco introduced a new set of metrics, called Connections, for the Insights dashboard it creates with da...

December 20, 2021

Dec. 8, 2021 – Bandwidth has extended its capabilities to support dispatchable location requirements under RAY BAUM’s ...

December 10, 2021

Dec. 7, 2021 – Five9 has introduced a new capability that will deliver lifelike-sounding synthetic voices for self-servi...

December 10, 2021

Nov. 30, 2021 – AWS continues to enhance its Amazon Connect CCaaS offering with machine learning (ML), this week announc...

December 2, 2021

December 1, 2021 – 8x8 announced that it is purchasing rival UCaaS and CCaaS provider Fuze for $250 million in combined ...

December 2, 2021

Nov. 22, 2021 – Global communications network technology stalwart Ericsson announced its intent to acquire cloud communi...

November 29, 2021
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