The Metrigy AI Sentiment Index
March 31, 2026
Data-Backed Intelligence to Drive Innovation in Your Technology Strategy
Research Advisory Service to fuel measurable improvements through AI, customer experience, and collaboration technologies
Who We Serve
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Enterprise IT, CX, & Business Leaders
Leverage our research to make data-driven decisions
Technology Providers
Use our research to ensure market alignment
VC & Investors
Make smarter decisions using market-leading research and vendor assessments
Media & Speaker Bureaus
Bring Metrigy’s data-driven expertise to your publications & events
Metrigy by the Numbers
100+
reports and studies
2,000+
companies surveyed annually
20,000+
social media followers
What Our Clients Say
Work with Metrigy
Access Enterprise-Wide Research Advisory Service
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Complete the Become a Client form
Our sales team will get in touch to understand your needs
We will go through due diligence questions and our MSA
You and your team members will receive access to our research library & advisory services
become a client
Access Individual Report / Study Purchase
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Browse our research directory
See list prices and next steps for report purchase
Complete checkout and registration
You now have access to the purchased research; login required
Browse research
Work with Metrigy
Access Enterprise-Wide Research Advisory Service
1
Complete the Become a Client form
2
Our sales team will get in touch to understand your needs
3
We will go through due diligence questions and our MSA
4
You and your team members will receive access to our research library & advisory services
Access Individual Report / Study Purchase
1
Browse our research directory
2
See list prices and next steps for report purchase
3
Complete checkout and registration
4
You now have access to the purchased research; login required
Interested in other ways of working with Metrigy?
Contact our sales teamOur Research Topics
Learn moreIT, CX, & Business Leader Views
Browse Our Research
view allFeatured Research
Latest Research
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Cyara Introduces Agentic Testing to Validate Autonomous AI Agents
April 2, 2026
CPaaS Quarterly Market Share & Forecast Report: 2025 & 4Q25
April 1, 2026
AI’s Growing Role in Life
March 31, 2026
Complimentary Resources & Research
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Eliminate buyer’s remorse by leveraging our research
Access complimentary research
Try before you buy.
Access complimentary research reports from your industry—no commitment. See our methodology, data depth, and actionable insights before investing
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Access complimentary research reports from your industry—no commitment. See our methodology, data depth, and actionable insights before investing
Methodology transparency
Benchmark against your peers.
Obtain unparalleled insights by accessing research filtered by industry, company size, and region
Explore
Obtain unparalleled insights by accessing research filtered by industry, company size, and region
“Research fit” consultation
Complimentary “research fit” call.
Not sure which reports or subscription tier fits your needs? Book a no-pressure consultation with our account team. We’ll match you to the exact insights you need
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Not sure which reports or subscription tier fits your needs? Book a no-pressure consultation with our account team. We’ll match you to the exact insights you need
Not All Technology Research is Created Equally
See why IT, CX & business leaders choose Metrigy over legacy research and consulting firms
Metrigy
Legacy Research & Consulting Firms
Research methodology
Actionable operational metrics showing the real-world impact of technology investments
Market trends, feature comparisons based more on their frameworks rather than enterprise best practice
Enterprise guidance
Unique research methodology to identify technology & operational strategy of successful companies
Guidance primarily based on analyst opinion vs. data-backed practices of successful companies
Enterprise vendor selection
Fully managed projects based on quantitative, weighted scorecards, combined with data-backed guidance that maps with clients’ needs
Based on anecdotal experience from recent projects, typically without data validation
Analyst visibility
Analysts regularly speak at conferences, host and participate in vid/podcasts, share expertise in well-respected media outlets
Attend limited conferences; performance measured by report output and revenue generation, which restricts their visibility
Depth of knowledge
Deep thought leadership, backed by data, on AI, customer experience, and workplace collaboration
Limited data-backed thought leadership with broad coverage of tech rather than select, targeted, and deep coverage
Technology insights
Vertical and integrated focus within and across AI, CX, and workplace collaboration
Siloed analysts and coverage without coordination among research practices
Research independence
Vendor-neutral research based on our unique methodology
Typically pay-to-play, sponsored content
Data sources
Real-world metrics gathered from thousands of end-user organizations via interviews and surveys
Primarily vendor-provided data or analyst opinion
Research engagement
Client input into research topics and questions
Regular interactive outbriefs
Restricted engagement, no input into research studies
Limited or no outbriefs
Client access to research
Enterprise-wide research access. No seats!
Seat-based access restrictions
Client access to analysts
Quick connections to analysts for live discussions and/or custom written inquiry responses
We want to talk to clients!
Typically long waits to speak with analysts for only premium tier
Many clients have no analyst access
Research methodology
Metrigy
Actionable operational metrics showing the real-world impact of technology investments
Legacy Research & Consulting Firms
Market trends, feature comparisons based more on their frameworks rather than enterprise best practice
Enterprise guidance
Metrigy
Unique research methodology to identify technology & operational strategy of successful companies
Legacy Research & Consulting Firms
Guidance primarily based on analyst opinion vs. data-backed practices of successful companies
Enterprise vendor selection
Metrigy
Fully managed projects based on quantitative, weighted scorecards, combined with data-backed guidance that maps with clients’ needs
Legacy Research & Consulting Firms
Based on anecdotal experience from recent projects, typically without data validation
Analyst visibility
Metrigy
Analysts regularly speak at conferences, host and participate in vid/podcasts, share expertise in well-respected media outlets
Legacy Research & Consulting Firms
Attend limited conferences; performance measured by report output and revenue generation, which restricts their visibility
Depth of knowledge
Metrigy
Deep thought leadership, backed by data, on AI, customer experience, and workplace collaboration
Legacy Research & Consulting Firms
Limited data-backed thought leadership with broad coverage of tech rather than select, targeted, and deep coverage
Technology insights
Metrigy
Vertical and integrated focus within and across AI, CX, and workplace collaboration
Legacy Research & Consulting Firms
Siloed analysts and coverage without coordination among research practices
Research independence
Metrigy
Vendor-neutral research based on our unique methodology
Legacy Research & Consulting Firms
Typically pay-to-play, sponsored content
Data sources
Metrigy
Real-world metrics gathered from thousands of end-user organizations via interviews and surveys
Legacy Research & Consulting Firms
Primarily vendor-provided data or analyst opinion
Research engagement
Metrigy
Client input into research topics and questions
Regular interactive outbriefs
Legacy Research & Consulting Firms
Restricted engagement, no input into research studies
Limited or no outbriefs
Client access to research
Metrigy
Enterprise-wide research access. No seats!
Legacy Research & Consulting Firms
Seat-based access restrictions
Client access to analysts
Metrigy
Quick connections to analysts for live discussions and/or custom written inquiry responses
We want to talk to clients!
Legacy Research & Consulting Firms
Typically long waits to speak with analysts for only premium tier
Many clients have no analyst access
What does the name Metrigy mean?
Metrigy is the combination of two words: Metrics + Strategy. Our name reflects our mission of delivering metrics-backed strategic guidance to our clients to enable them to make decisions that deliver measurable business success.
How does Metrigy gather its data?
Our insights are derived from primary research studies involving thousands of global IT. CX, and business leaders, rather than anecdotal evidence.
What are MetriCast reports?
MetriCast reports provide detailed market size, forecast data, and market share analysis for specific technology segments based on our proprietary research model.
How do I become a client?
Our services are available through a Research Advisory Service subscription for enterprises, technology providers, and investors (PE, VC, etc.) We also work with clients on a project-basis. Contact us to learn more about our research offerings.
Does Metrigy do custom research and/or consulting?
Yes. We offer custom research & advisory services, including whitepapers, webinars, research studies, and strategic consulting tailored to a client’s specific needs. We also assist IT, CX, and business leaders with strategy, vendor selection, and operational assessments related to AI, customer experience/contact center, and workplace collaboration.
What are “MetriStar” awards?
The MetriStar Award recognizes technology providers for excellence based solely on customer feedback regarding vendor sentiment and measurable business value derived from the use of the vendor’s product or service. Customer input gathered in our global buyer-side market study of thousands of companies.
Who do I contact for press release quotes?
Select tiers of Metrigy’s Research Advisory Services allow for unlimited use of our research data with appropriate attribution. If you are unsure, or are not yet a client, contact us with requests.
Where can I sign up for the newsletter?
Sign up for our bi-monthly newsletter via this link. You may unsubscribe at any time.
Where can I find the products included in my subscription?
Sign into your client portal via the Client Portal page. Please contact us via client-sevices@metrigy.com or by completing our Client Inquiry contact form with any questions.
Where can I find your Research Agenda?
Our current Research Agenda is available on the About page.
How can I schedule a call with an analyst?
Research Advisory Service Clients: Please complete our Client Inquiry contact form to schedule a call with an analyst.
Non-clients: Please complete our Vendor Briefings form to schedule a briefing.
How do I access my company portal on the Metrigy site?
Sign into your Client Portal via the the login link at the top right of this page. Please contact client-ervices@metrigy.com if you require additional support.
What is the best way to ensure my company is using your services?
Contact client-sevices@metrigy.com for information on obtaining your company’s site usage statistics or to review any other services available to your organization, or fill out our Client Inquiry form.
Can I participate in the research process?
Yes! Clients have the ability to engage with analysts at the start of our research studies to review our questions & hypotheses. Our analysts and client support teams will reach out to the primary point of contact to schedule appropriate calls, but feel free to contact us at any time.
IT, CX, and business leaders are invited to join our research community. In exchange for participation in our studies via live interview or survey, we will provide you with benefits which may include access to published research, gift cards, and the ability to network with fellow leaders. To learn more about our community, please visit our Join Our Community page.
Can I share Metrigy research externally?
Select tiers of Research Advisory Service clients have unlimited use of our research data with appropriate attribution.
Non-clients or those not in a select tier may only share that which we provide to the public domain through our social media channels (with appropriate attribution).
How do I arrange to interview a Metrigy analyst for a story I am writing?
Contact us via our Press Inquiry form.
