Metrics-driven Strategic Guidance

Metrics-driven Strategic Guidance

for Technology Leaders

Press Release

Press Release

Nemertes Execs Launch 'Metrigy,' a Research Firm Focused on UC/CX

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Metrigy Provides Research and Strategic Consulting for:

Technology & Business Leaders

Metrigy provides unbiased advice and peer benchmarking based on real-world research data.

Technology Vendors & Providers

Metrigy advises the world’s leading IT providers on product strategy and enterprise demands.

Media & Publishing Companies

Metrigy partners with media firms to deliver thought-provoking content and vibrant speakers.

Investors & Equity Firms

Our technology expertise and research on enterprise demands helps investors make decisions.

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Digital Customer Experience

Digital Workplace

Our Research

Metrigy’s latest metrics-based actionable reports and presentations

Our Blogs

Essential insight and analysis from our analyst team.

AI in video conferencing will result in useful features for businesses. Learn how AI capabilities improve meetings and wha...

August 4, 2021

As IT and business leaders are faced with transformative changes in the workplace, data will be incredibly important to he...

August 2, 2021

As employees return to the office, successful meetings must put everyone on a level playing field. With many companies bri...

July 28, 2021

The “bring your own carrier” model allows UCaaS adopters to separate call control from PSTN connectivity, potentially ...

July 27, 2021

The last several weeks have highlighted the growing importance of proactively addressing the security of team collaboratio...

July 27, 2021

The financial services industry faces unique collaboration challenges, especially in supporting the needs of the hybrid, i...

July 26, 2021

In the past year, 55% of organizations added Workforce Optimization (WFO) applications to their portfolios, and 79% specif...

July 22, 2021

Unified Communications-as-a-Service adoption is quickly growing as companies seek to leverage its benefits including rapid...

July 7, 2021

Our Webinars

Keep up with the latest research and get impactful, actionable advice via interactive and on-demand events.

Self-service technologies are one of the top CX transformational activities underway. Organizations must modernize and reg...

Join Robin Gareiss, Metrigy CEO and principal analyst, and Dan Teichman, Director, Solutions Marketing, and Shambhu Rai, P...

Join Metrigy President and Principal Analyst Irwin Lazar and AudioCodes VP of Business Development, Justin Stevens, as the...

The right contact center platform connects these new digital journeys with enhanced self-service, AI-driven channels, and ...

Now that hybrid and remote work is here to stay, business, security, and IT leaders should reassess the security of their ...

Companies have increasingly adopted team collaboration apps like Cisco Webex, Microsoft Teams, RingCentral Glip, and Slack...

Companies are flocking to voice biometrics and facial recognition for customer interactions. These technologies identify c...

More than 70% of organizations are using AI to help them serve customers and improve customer service agent performance. B...

MetriNotes

Actionable metrics-based analysis and guidance covering the latest industry news.

July 27, 2021 – Bandwidth has introduced an expansion to its Duet “Bring Your Own Carrier” (BYOC) solution, adding s...

July 29, 2021

July 19, 2021 – Masergy has introduced Performance EdgeTM, a managed SD-WAN service that enables organizations to levera...

July 22, 2021

July 18, 2021 – Zoom Video Communications announced plans to enter the Customer Experience (CX) space full-force by acqu...

July 19, 2021

June 30, 2021 – Slack announced several features that it will roll out later this year to improve the ability of distrib...

July 2, 2021

AWS announced that it has acquired Wickr, a team collaboration service offering end-to-end encryption for highly secure co...

June 30, 2021

June 15, 2021 – Talkdesk announced Talkdesk Retail Smart, a solution for retailers that provides automated and secure se...

June 24, 2021

June 10, 2021 – Lifesize announced additions to its CxExchange suite that improve agent productivity and performance—k...

June 21, 2021

June 17, 2021 – Microsoft has announced several innovations and expanded partnerships to support Microsoft Teams Rooms. ...

June 21, 2021
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