Metrics-driven Strategic Guidance

Metrics-driven Strategic Guidance

for Technology Leaders

Press Release

Press Release

Nemertes Execs Launch 'Metrigy,' a Research Firm Focused on UC/CX

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Metrigy Provides Research and Strategic Consulting for:

Technology & Business Leaders

Metrigy provides unbiased advice and peer benchmarking based on real-world research data.

Technology Vendors & Providers

Metrigy advises the world’s leading IT providers on product strategy and enterprise demands.

Media & Publishing Companies

Metrigy partners with media firms to deliver thought-provoking content and vibrant speakers.

Investors & Equity Firms

Our technology expertise and research on enterprise demands helps investors make decisions.

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Hear what some of our clients have to say about Nemertes Research and why they find us so valuable to their businesses and organizations.
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Explore Our Research

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Digital Customer Experience

Digital Workplace

Our Research

Metrigy’s latest metrics-based actionable reports and presentations

Our Blogs

Essential insight and analysis from our analyst team.

As a result of the COVID-19 pandemic in-person events largely came to a halt in 2020 as organizations shifted from in-pers...

June 10, 2021

As the hybrid work model expands, discover the unified communications and collaboration trends anticipated to transform th...

June 7, 2021

A successful return-to-the-office strategy requires due diligence to understand reasons for return, employee attitudes, an...

May 28, 2021

Workforce Optimization (WFO) is delivering significant value to companies that are trying to improve both agent and custom...

May 26, 2021

Hybrid work, in which employees remain at home, return to the office, or split time between each will create a new paradig...

May 25, 2021

Get ahead with a proactive strategy that maximizes cross-company team performance while minimizing risk. Despite the rapid...

May 24, 2021

The workplace will not look as it did before the COVID-19 pandemic, with only 12% of organizations planning a full-time re...

May 13, 2021

Take a proactive approach to avoid impairing collaboration. According to Metrigy’s “Workplace Collaboration: 2021-22â€...

May 4, 2021

Our Webinars

Keep up with the latest research and get impactful, actionable advice via interactive and on-demand events.

Companies have increasingly adopted team collaboration apps like Cisco Webex, Microsoft Teams, RingCentral Glip, and Slack...

Companies are flocking to voice biometrics and facial recognition for customer interactions. These technologies identify c...

More than 70% of organizations are using AI to help them serve customers and improve customer service agent performance. B...

Employees and customers both have more power than ever before. With hybrid workplaces as the new norm, the best employees ...

As video conferencing has become an essential means of communicating and collaborating, so too has video conferencing burn...

IT and CX leaders around the world are planning for a hybrid workplace of the future, where employees work from any combin...

Don’t compromise security, performance when moving to Teams, Zoom, and others Business technology leaders are re-eval...

Unified communications applications including telephony, meetings, and team messages are now well established. Together th...

MetriNotes

Actionable metrics-based analysis and guidance covering the latest industry news.

June 3, 2021 – Unisys Corporation has announced an agreement to acquire Unify Square for $152.5 million. The acquisition...

June 10, 2021

June 3, 2021 – Unisys Corporation has announced an agreement to acquire Unify Square for $152.5 million. The acquisition...

June 7, 2021

May 26, 2021 – Mitel announced an exclusive partnership with Five9 to provide its customers and partners with access to ...

June 7, 2021

May 19, 2021 – Zoom has announced Zoom Events, a new platform for virtual events designed to allow customers to manage a...

May 24, 2021

May 18, 2021 – 8x8 announced XCaaS, a new delivery model that leverages a single platform to deliver Contact Center-as-a...

May 20, 2021

May 12, 2021 – Cisco announced an intent to acquire Socio Labs, a vendor delivering an interactive platform for hosting ...

May 17, 2021

May 10, 2021 – RingCentral and Verizon Business announced a strategic partnership that will see the launch of “RingCen...

May 17, 2021

April 27, 2021 – Talkdesk announced two key products, along with new company branding, to help streamline and customize ...

May 11, 2021
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