CPaaS MetriRank 2026
October 22, 2026
Workplace Collaboration and Employee Experience 2027
Artificial Intelligence
Workplace Collaboration
Research Study
Research Advisory Service (RAS)
AI Business Use Cases
AI Copilots and Virtual Assistants
Conversational AI
Employee Experience
Microsoft Teams
SIP Trunking & PSTN
Video Conferencing
Workflow Automation
Workspace Management
Summary
Authors: Irwin Lazar, President and Principal Analyst
Metrigy's Workplace Collaboration and Employee Experience 2027 study provides insight into successful strategies for workplace collaboration in the age of AI. This study provides IT leaders with the insight they need to craft communications and collaboration strategies for 2027 and beyond. Key technologies covered will include:
- Evolution of office space (including meeting rooms, hot desking, and reservation approaches)
- Video conferencing device strategies and meeting room evolution
- Hybrid and remote worker strategies
- Voice and video management strategies
- Space reservation and management
- Mobile and field collaboration strategies
- Virtual and augmented reality
- Employee experience platforms and communications strategies
Table of Contents
- Key Findings
- Success: What Leaders Do Differently
- Organizational Strategies
- Employee Experience
- AI Workflow Automation and Virtual Assistants
- Office Evolution
- Meetings
- Video Conferencing
- Microsoft Teams PSTN Strategies
- Mobile Calling / Fixed Mobile Convergence
- AI Receptionists
- Workplace Collaboration Management
- Study Demographics
Author(s)
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