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MetriSight Ep.41 – CX Optimization Research Takeaways

Metrics-based guidance for IT professionals

Metrigy CEO and principal analyst Robin Gareiss shares highlights of what she’s learned from her latest customer experience research, with perspectives from enterprises and consumers. Topics include AI’s impact on agent workforce, chatbots, and generative AI, among others.

Author(s)

Beth Schultz
Beth Schultz
Robin Gareiss
Robin Gareiss

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