Webinar Series – CX Expert Insights Series 2: Agentics: How and When to Deploy for Maximum Impact

The next phase of generative AI is agentics, where detailed analytics and AI-powered workflows guide AI agents to take action to solve a problem or address an opportunity. This series covers:

• Agentic basics: What does it mean to deploy agentics, and how is it different from other forms of AI?
• Proactive communications and workflows, powered by AI
• Examples of agentics in action and how companies are benefitting or will benefit
• Agentic virtual assistants for both customers and employees
• Agentic hierarchy: Agents and sub-agents across interconnected systems
• The role of foundational data, security, and compliance

CX Expert Insights Series 2 – Agentics: How and When to Deploy for Maximum Impact

Presented by: Robin Gareiss, CEO and Principal Analyst, Metrigy
Elizabeth Tobey, VP of Marketing, NICE
Gavin Frank, VP of Ecosystems, TechSee

Date: June 10, 2025
Time: 12:00 pm ET

Author(s)

Robin Gareiss