Webinar – Workplace Collaboration Expert Insights Series 1, Ep.1 – A UCaaS Reality Check: What Buyers and Vendors Need to Know

The UCaaS market is going through a rapid evolution as it matures, and as AI redefines capabilities and interfaces. Against this backdrop buyers face increasing pressure to minimize costs, assure security and compliance, and deliver new collaboration capabilities. During this session we’ll share Metrigy’s latest insight into UCaaS market and buyer trends, specifically answering:

– Are buyers changing providers, and if so why?

– What criteria do buyers use to evaluate UCaaS vendors?

– What features are necessary versus nice to have?

– How will UCaaS spending change in the coming years?

– What should buyers consider going forward?

Workplace Collaboration Expert Insights Series 1, Ep.1 – A UCaaS Reality Check: What Buyers and Vendors Need to Know

Presented by: Irwin Lazar, President and Principal Analyst

Date and Time: May 28, 2026, 12:00 PM EDT

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Author(s)

Irwin Lazar

President and Principal Analyst