De-Risking AI: Why Organizations Need a Formal Model Exit Plan

If an organization doesn’t have a fast, secure way to pull the plug and switch AI platforms, it’s opening itself up to operational and financial vulnerabilities.

Any organization that has built customer experience (CX) and internal workflows around a specific third-party proprietary AI model should be fearful of vendor dependency. It’s too risky a position to be in without proper protections. What if the model degrades in quality? Raises its pricing? Suffers a security breach? Fails to meet the latest compliance mandates?

We know such concerns are on IT and CX leaders’ minds based on findings from our second-quarter 2026 AI Technology Foundation & Strategy: 2026-27 study of 759 companies globally. A primary concern for these leaders involves the challenges of changing technology providers: 60.2% of organizations worry about the technical difficulty of switching models, while an additional 39.8% worry about the legal risk of remaining stuck with a specific model.

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Author(s)

Beth Schultz