Metrigy Forecast & Market Shares – Unified Communications as a Service (UCaaS)

Unified Communications as a Service (UCaaS): Hosted, multitenant service used for placing and receiving calls across the PSTN, sold on a per-seat subscription basis; aggregates telephony, presence, messaging/chat, collaboration, and meetings

What We Count

In this service, we count vendor’s and provider’s relative revenue in US$ recognized during the calendar year for every category. We do not include revenue from management systems, service, or support within individual product categories.

UCaaS seats: number of business users supported

Regions

• Worldwide: all areas of the world
• North America: U.S. and Canada
• EMEA: Europe, the Middle East, and Africa
• Asia-Pacific: Asia and the Pacific, including Japan and Australia
• CALA: Caribbean and Latin America, including Mexico