Companies seeing the most business success in their customer engagement strategies have something in common: They are strategically using artificial intelligence. One size doesn’t fit all when it comes to how to use, deploy, and track the success of AI-enabled applications.
During this webinar, Metrigy CEO Robin Gareiss and Jay Gupta, Talkdesk Global Director of Product Marketing, will provide insight on how to maximize your gains when you invest in AI—whether you’re the CIO overseeing the technology implementation, or the salesperson, or service rep using the technology. You’ll hear about Metrigy’s latest research on AI to help guide your strategy, followed by innovative offerings from Talkdesk to help execute on your strategy.
Robin and Jay will discuss the following:
- What are the most common ways companies use AI today?
- How technical do you have to be to design and use AI-empowered apps?
- How is AI helping them to save money, as well as drive new revenue and improve customer satisfaction? What kind of results are companies actually seeing?
- How does AI help you turn on a dime when circumstances change with your products, services, the macro-economy, supply chain, new incentives, or other factors?
- Why is it vital to incorporate analytics with any AI initiative?
- How does AI empower agents?
Artificial Intelligence Rising Up the Priority List
Presented by: Robin Gareiss, CEO and Principal Analyst, Metrigy
Jay Gupta, Global Director of Product Marketing, Talkdesk
Air Date: September 22, 2022
VIEW REPLAY
Metrigy’s largest ever research study gathered data from more than 1,800 end-user organizations to provide insight into purchasing plans for the rest of 2022 and beyond. In this webinar we’ll share the market forecast for technologies in use, providers, spending, what technologies correlate with customer experience success.
Topics include:
- Cloud contact center platforms (CCaaS)
- On-premises contact center platforms
- AI platforms for CX (and select associated apps)
- Workforce optimization
- CPaaS
- Cloud CRM platforms
Customer Experience MetriCast: Budgets and Spending Priorities for 2022 and Beyond
Presented by: Robin Gareiss, CEO and Principal Analyst, Metrigy
Original Air Date: February 8, 2022
Analytics and network visibility address robocalls, fraud, TDoS, and more
Only 54.2% of organizations have a comprehensive security strategy for their contact centers, and another 35.2% have plans or evaluation underway. Technology options are plentiful to support any number of security strategies. With employees and agents working remotely at the majority of companies, network-based security strategies are more effective at preventing voice fraud.
By stopping fraud before it reaches the enterprise, organizations prevent traffic from chewing up resources—including employees at large, IVRs, contact center agent time, and network capacity. Join Robin Gareiss, Metrigy CEO and principal analyst, and Dan Teichman, Director, Solutions Marketing, and Shambhu Rai, Principal Product Manager at Ribbon to learn about how to improve enterprise voice security, backed by real-world business metrics. We will address the following:
- What security methods are companies deploying in their contact centers? Should you manage it internally or outsource it to a Managed Service Provider?
- What is the value of stopping robocalls, fraud and TDoS attacks before they reach the internal enterprise network?
- How do SBCs, analytics, and SIP trunking play a role in securing contact centers and addressing UC voice security problems?
- How can machine learning continuously improve security and operational efficiency?
How to Mitigate Voice Fraud Before it Disrupts Your Enterprise Network
Presented by: Robin Gareiss, CEO and Principal Analyst, Metrigy
Dan Teichman, Director, Solutions Marketing, Ribbon
Shambhu Rai, Principal Product Manager, Ribbon
Date: August 31, 2021
Time: 11:00 am EDT
