In this age of economic uncertainty and hybrid work, small and mid-sized businesses (SMBs) must leverage technologies that provide measurable benefit. They must optimize customer and employee engagement while minimizing costs and ensuring reliability and security. Cloud communications offers all of these benefits and more, enabling SMBs to rapidly improve customer and employee interactions. In this webinar, based on Metrigy’s research gathered from hundreds of companies, we’ll share the characteristics of success including:
- Why SMBs need to rethink their communications to remain competitive
- How cloud communications deliver measurable cost savings, revenue gains, productivity improvements, and customer service benefits
- How to evaluate and pick the right provider
Small Business, Big Engagement: How SMBs Benefit from Cloud Communications
Presented by: Irwin Lazar, President and Principal Analyst, Metrigy
Leon Frankel, Director of Product Management, Vonage
Air Date: July 20, 2022
Metrigy’s MetriStar awards recognizes those providers who are both highly rated by their customers, and whose customers have achieved measurable success for their investments. The awards are based on data gathered from hundreds of IT and customer experience leaders in North America, Western Europe, Southeast Asia, and Australia. Metrigy will announce the Top Providers in several areas of workplace collaboration technologies, including:
- Cloud phone systems providers
- Meeting applications
- Team collaboration applications
- Video endpoints
- Headsets
- UC administrative management platforms
- UC performance management platforms
- Virtual Whiteboard Apps
During this webinar, we will review the top providers in each area, based on real-world data from their customers.
MetriStar Top Providers for Workplace Collaboration
Presented by: Irwin Lazar, President and Principal Analyst, Metrigy
Air Date: June 28, 2022
Time: 11:00 am ET
As companies look to address the pandemic-fueled issues leading to the “Great Resignation” trend, adoption of applications that measure, analyze, and deliver data-based guidance for an individual or in aggregate are growing increasingly popular. Metrigy VP of Research and Principal Analyst Beth Schultz will provide a high-level overview of the employee experience market, explain where insight tools fit into the overall strategy for optimizing the employee experience, and share adoption trends gleaned from a study of HR and other corporate leaders working on employee experience programs.
How to Optimize Employee Experience Using Data-Driven Insights
Presented by: Beth Schultz, VP of Research and Principal Analyst, Metrigy
Air Date: May 17, 2022
As enterprise leaders put their heads together on how to make their company a desired place to work, many are struggling to figure out how to elevate employee wellness from a talking point to cultural differentiator.
I talked about this challenge during a recent Metrigy podcast with workplace wellness expert Laura Putnam, author of the book “Workplace Wellness That Works” and founder of wellness firm Motion Infusion (listen here). When applied to employee experience, wellness really needs to be about letting each employee become their best self and leveraging the workplace to help them along the way, Putnam shared during the podcast.
Continue reading at WorkSpace Connect
As companies move into permanent support for remote work, now is the time to focus on optimizing strategies to maximize engagement and collaboration effectiveness. In this webinar we’ll share insights gleaned from Metrigy’s research into work-from-home and return-to-office plans and success correlations to provide business and IT leaders to provide metrics-based advise for achieving remote work success. Specifically we’ll focus on optimal approaches for equipping remote workers, measuring employee happiness, enabling ideation, optimizing video experiences and minimizing security risk.
Work from Home Success in 2022 and Beyond
Presented by: Irwin Lazar, President and Principal Analyst, Metrigy
Air Date: March 10, 2022
