The pandemic has heightened interest in the employee experience and workplace engagement discipline as companies look to counteract the impact of video fatigue and loss of cultural connection brought on by prolonged working from home, as well as keep their employees from joining the “Great Resignation” trend. In particular, applications that measure, analyze, and deliver data-based guidance for an individual or in aggregate are growing increasingly popular.

In this webinar:

• Get a high-level overview of this market
• Discover the various types of tools for employee engagement insights––and how to evaluate them
• Get best practices implementation advice

What You Need to Know About Employee Experience

Presented by: Beth Schultz, Vice President of Research and Principal Analyst, Metrigy
Date: February 22, 2022
Time: 11:00 am ET

The UC landscape is one of increasing complexity as IT leaders address multiple challenges including cloud migration, an ever expanding array of collaboration applications, and the need to optimize operations to ensure high-quality, secure, end-user experiences. Large companies especially must navigate these waters as they increasingly support a distributed, hybrid workforce, and as they integrate cloud calling platforms with SIP services. In this webinar we’ll share Metrigy’s insights, based on data gathered from hundreds of organizations, to provide metrics-based guidance as to how organizations can meet these challenges and gain tangible benefits by proactively addressing service management.

New Year. New Resolutions for UC Management

Presented by: Irwin Lazar, President and Principal Analyst, Metrigy
Pascal Moindrot, COO, Kurmi Software
Air Date: January 11, 2022
VIEW REPLAY

New regulations including Kari’s Law and RAY BAUM’s Act require organizations to proactively ensure that they are compliant. At the same time, enterprise communications are undergoing rapid transformation as traditional on-premises calling shifts to the cloud, and from phone systems to meetings and mobile devices. In this webinar we’ll look at the key requirements for implementing a successful E911 strategy and provide actionable guidance for IT leaders as they evolve their communications platforms.

Is Your E911 Strategy Ready for 2022?

Presented by: Irwin Lazar, President and Principal Analyst, Metrigy
Air Date: December 7, 2021
VIEW REPLAY

We’ve been hearing a lot about the integration of UC and contact center platforms. But what do CX leaders define as the technical requirements of such integration? And once platforms are integrated, how are they using the applications in practice? What success metrics are companies finding once they integrate?

UC & Contact Center Integration: What Does it Really Mean?

Presented by: Robin Gareiss, CEO and Principal Analyst, Metrigy
Air Date: October 25, 2021

The past year has seen rapid changes in the unified communications and collaboration market. Applications and calling platforms have increasingly moved to the cloud. Chat and video are now almost ubiquitous. And organizations are extending their collaboration environments to foster engagement with partners and customers. At the same time, the threat landscape continues to evolve with recent attacks on enterprises coming in through team apps, video meetings, and more. During this webinar we’ll share insights and best practices into how IT and security leaders should evaluate and proactively prepare to address threats. We’ll cover:

• Why you need a proactive security plan and the characteristics of one
• The proper role of end-to-end encryption in a Zero Trust security framework
• How to leverage third-party security platforms to protect against emerging threats
• Best practices for protecting against toll fraud
• How SASE fits into a collaboration security architecture

Optimizing your UC&C Security Strategy

Presented by: Irwin Lazar, President and Principal Analyst, Metrigy
Date: October 19, 2021
Time: 11:00 am ET

As companies shift unified communications to the cloud, they must also evolve their security, performance, administration, and user adoption management strategies as well. In this webinar, we’ll share Metrigy’s latest research to provide actionable insight into:

• What should you manage, and what should you rely on your cloud provider to manage?
• How should you evolve your existing management capabilities?
• How best to manage UC performance when using Microsoft Teams Direct Routing or other BYOC alternatives
• How to leverage third-party managed services providers
• How to measure user adoption and satisfaction with their collaboration applications?

Managing Cloud UC

Presented by: Irwin Lazar, President and Principal Analyst, Metrigy
Air Date: September 7, 2021