Don’t compromise security, performance when moving to Teams, Zoom, and others
Business technology leaders are re-evaluating their communications and collaboration portfolios as they plan for the future workplace. The shift to permanent full-time or hybrid work-from-home has served as a catalyst for more cloud-based UC and CX services, such as Microsoft Teams, Cisco Webex, Zoom, and a host of contact center providers.
But there are some important issues to address when moving to the cloud. For example, how do you transfer complex call routing policies? What about existing telecom contracts that expire at different times? And is it feasible to flash-cut from large on-premises deployments—which addresses security, dial-plan management, and survivability needs—to cloud services?
Bring Your Own Carrier (BYOC) addresses these key issues by allowing companies to transition to the cloud immediately or over time, using their same telecom provider.
Join Metrigy CEO and Principal Analyst, Robin Gareiss, and Oracle Director of Product Marketing, Doug Tait, for a lively discussion of how BYOC addresses potential roadblocks for cloud transitions. During this webinar, you will learn:
- How does BYOC allow you to move to the cloud today at your own pace?
- How does the use of Session Border Controllers help to address network security, as well as reliability?
- With key customer service agents working from home, how can SBCs deliver data about overall quality of service and security issues?
- What are the benefits companies see once they move to the cloud?
Mitigate Security Risk as You Migrate to Cloud Services with BYOC
Presented by: Robin Gareiss, CEO & Principal Analyst, Metrigy
Doug Tait, Director of Product Marketing, Oracle
Date: June 2, 2021
Time: 10:00 am ET
Unified communications applications including telephony, meetings, and team messages are now well established. Together they support effective meetings and workstream collaboration, but they don’t fully replace the in-person experience nor enable enterprise-wide information sharing. Establishing an effective collaboration strategy means going beyond UC to deliver support for ideation, community building, work management, and employee engagement. In this webinar we’ll share our research and insights into technologies including:
- Virtual whiteboard and ideation
- Work management
- Social software
- Workforce experience management
- Analytics
Beyond UC: What’s Next for Enterprise Collaboration
Presented by: Irwin Lazar, President & Principal Analyst, Metrigy
Date: June 1, 2021
Time: 11:00 am ET
Organizations today have more ways of communicating internally and externally than ever before: Almost 68% now use team collaboration apps internally and with business partners and customers. Nearly 43% of companies use consumer mobile business chat services such as Apple Business Chat, Facebook Messenger, WeChat, WhatsApp, and more.
As the number of interaction channels grows, so too does the need for a proactive, comprehensive management strategy to protect organizations from an increasing array of threats. Message services must meet requirements for governance and compliance, and must be protected against fraud that puts both company and customers data at risk.
The key to success is adoption of a unified security platform that provides end-to-end visibility and consistent policy enforcement across all potential communications channels. Therefore, security and IT leaders should:
- Create a proactive security strategy covering all forms of human-to-human communications; internal, business-to-business, and customer-facing
- As part of the strategy development, understand risks of various potential attacks including hackers, inadvertent sharing of sensitive data, and reputational risk from inappropriate content or conversations
- Assess the ability of third-party specialty tools to both provide end-to-end visibility and management across all communications channels, to also minimize administrative costs by automating threat monitoring and mitigation
- Expect rapid changes in communications channels and risk as methods of engagement continue to expand
Download report at SafeGuard Cyber.
Yes, phone system usage is declining, but PSTN calling is still a critical part of an enterprise communications strategy.
The last year has seen an unprecedented rise in use of videoconferencing, not just for group meetings but also for 1:1 conversation. According to our recently released “Workplace Collaboration 2021-22” global research study, Metrigy has found that 82% of participants now use video for all or most meetings, and that nearly 87% see video as a critical or important technology for business operations. For many, it is indeed true that video is the new voice!
It stands to reason that the rise of video has led to a reduction in reliance on enterprise phone systems for communications, and that’s true: Almost 44% say that phone utilization declined in 2020, by an average of 34.6%. But video is only partly to blame. While it’s true that 28.6% say that calls have shifted to video-enabled meeting apps, another 16.9% say that they are seeing calling shifting toward personal mobile phones.
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