Evolving UC Management in the Age of Cloud

Evolving UC Management in the Age of Cloud

Moving to UCaaS doesn’t absolve IT of management responsibility. It requires continued proactive efforts to ensure high-quality voice and video experiences.

The age of cloud communications has arrived. Metrigy’s data shows that more than 47% of companies now use unified communications-as-a-service (UCaaS) for all or some of their calling, meeting, and messaging needs. Among those still on-premises, more than one-quarter plan to shift to the cloud by the end of 2022.

The migration to UCaaS requires a rethinking of how companies address UC security, performance, administration, and endpoint management needs. Simply shifting application servers from on-premises to the cloud doesn’t absolve IT leaders of management responsibilities. It requires evolving management approaches to ensure acceptable performance for all employees and avoid finger-pointing between application providers and network service providers. This approach becomes more difficult with the rise of remote and hybrid work and the growing use of video.

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