Buying Strategies for Communications Services
October 5, 2026
2021 Workplace Collaboration MetriStar – Unified Communications-as-a-Service
Workplace Collaboration
MetriStar Award Report
MetriCast
Unified Communications as a Service (UCaaS)
Summary
Author: Irwin Lazar, President & Principal Analyst
Two providers earned Metrigy’s MetriStar award for Unified Communications-as-a-Service. The value of the MetriStar award is that it is based on both customer ratings of providers and quantitative metrics correlating the use of a vendor’s products and services with measurable business success.
Product Category
Unified Communications-as-a-Service: UCaaS provides cloud-based calling services, often bundled with additional features including video-enabled meetings, team messaging, audio conferencing, auto-attendant, voicemail, and in some cases, contact center functionality. UCaaS providers typically support both traditional desktop phones as well as UC desktop and mobile applications, and video endpoints.
Author(s)
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