2026 Customer Experience MetriStar – AI Agent Platforms

Four providers earned Metrigy’s 2026 MetriStar Top Provider Award for AI Agent Platforms. The value of the MetriStar Award is that it is based on customer ratings of providers and quantitative metrics correlating the use of a vendor’s products and services with measurable business success.

Product Category

AI Agent Platforms: These platforms create, manage, and orchestrate AI agents and integrate them with enterprise systems. They simulate human-to-human conversation, allowing customers to interact with machines or computer applications in a similar way that they would with a human agent. They often are integrated with machine learning, natural language processing, and other forms of artificial intelligence (AI). For customer experience use cases, voice or text AI agents can help self-service customers, triage initial calls or interactions, and offload the volume of interactions human agents must handle. AI agents increasingly perform agentic functions, including automating workflows and connecting front-and back-office applications without or with limited human involvement. The market is extremely fragmented, with multiple startups and established vendors offering solutions.