2026 Customer Experience MetriStar – Interaction Analytics Platforms

Five providers earned Metrigy’s 2026 MetriStar Top Provider Award for Interaction Analytics Platforms. The value of the MetriStar Award is that it is based on customer ratings of providers and quantitative metrics correlating the use of a vendor’s products and services with measurable business success.

Product Category

Interaction Analytics Platforms: Interaction analytics platforms—also known as conversation analytics platforms and conversation intelligence—collect, analyze, and interpret customer interactions across channels. They rely heavily on AI to uncover insights, trends, sentiment, and agent performance to ultimately improve business metrics both within and outside the contact center. Interaction analytics interprets content from customer interactions, and may make actionable recommendations or perform the actions, to bolster customer experience, agent performance, revenue, and any other metric a business wants to improve. Specialty, as well as platform, vendors provide these capabilities.