2026 Customer Experience MetriStar – Knowledge Management Platforms

Four providers earned Metrigy’s 2026 MetriStar Top Provider Award for Knowledge Management (KM) Platforms. The value of the MetriStar Award is that it is based on customer ratings of providers and quantitative metrics correlating the use of a vendor’s products and services with measurable business success.

Product Category

Knowledge Management Platforms: KM platforms include the tools needed to create, edit, store, organize, and share information used to support agent assistance and customer self-service. They also include knowledge bases to store content, document libraries, workflow automation, and more. Increasingly, companies are pairing KM with artificial intelligence (AI) and machine learning so the content within them learns and updates with more insightful information. In addition, many companies integrate KM with AI agents to help customers find their answers when in a self-service journey.