UCaaS + CCaaS MetriRank 2026
September 30, 2026
2026 Customer Experience MetriStar – Workforce Engagement Management Suites
Summary
Author: Layne Haaksma, Senior Research Analyst
Three providers earned Metrigy’s 2026 MetriStar Top Provider Award for Workforce Engagement Management (WEM) Suites. The value of the MetriStar Award is that it is based on customer ratings of providers and quantitative metrics correlating the use of a vendor’s products and services with measurable business success.
Product Category
Workforce Engagement Management Suites: WEM suites include applications, data, and analytics for continuously improving the efficiency of contact center staff and operations. These suites include applications such as quality management (QM), call/screen recording, analytics (sentiment, agent, and predictive), workforce management (WFM), gamification, desktop and performance management, task management, and recruiting/onboarding. Artificial intelligence works with WEM applications to analyze agent performance on all calls, and to improve accuracy of schedule and capacity management requirements. Organizations may buy one-off applications or a full portfolio from a WEM provider.
Author(s)
You Are Currently Viewing a Preview of This Content.
To view the full report login if you are an existing client, or if you aren’t a client contact us to access this research content.
Access to This Single Report
Your access provides unlimited internal use of this product.
$495.00
Buy Now
