New 8×8 Pulse Aims to Boost Conversational Intelligence

Author: Robin Gareiss, CEO and Principal Analyst

What's the news?

On June 3, 2026, 8x8 introduced 8x8 Pulse, a conversational intelligence product that surfaces comprehensive and contextual information to help business make better decisions. At the core of the core of the product is 8x8’s native conversational data foundation, which ingests, governs, and contextualizes customer and employee conversations (from contact center interactions, sales calls, customer reviews, emails, internal chats, executive meetings, and support ticket discussions), then combining it with data from CRM, financials, and operational systems.

Users can query 8x8 Pulse in natural language to uncover customer feedback, renewal risks, competitive intelligence, product issues, and operational trends, with results linked directly back to source conversations. Pulse is available as a standalone application, embedded assistant within Salesforce, Chrome, and 8x8 Work, or through proactive email digests.