Buying Strategies for Communications Services
October 5, 2026
AI in Workplace Collaboration: 2026-27
Artificial Intelligence
Workplace Collaboration
Research Study
Research Advisory Service (RAS)
Administration and Performance Management
Agentic AI
Assurance, Governance, Security, and Compliance
Generative AI
LLMs
Organizational Strategy
Security and Compliance
Workflow Automation
Summary
Author: Irwin Lazar, President and Principal Analyst
AI is profoundly changing workplace collaboration by automating routine tasks, enhancing communication, and fundamentally altering how teams work together. The future of work is increasingly seen as a partnership between humans and intelligent agents as individuals leverage the power of agentic AI to automate workflows and optimize data engagement. Topics will include:
- AI agents, agentic AI, and workflow optimization
- Spending trends and adoption, by industry
- KPIs for measuring the benefits of AI for workplace collaboration
- Training and user adoption strategies
- Security and compliance strategies
- Leveraging AI to support project management and data exchange
- How organizations are federating among various data models, including the use of MCP servers
- How AI is changing endpoint buying trends, including adoption of AI PCs
Table of Contents
- About Metrigy & the Study
- Defining Success
- Key Findings
- AI Model Strategies
- AI in WC Apps
- Workflow Studios
- Security and Compliance
- AI Personal Devices
Author(s)
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