Focus on Trust, Not Technology
October 8, 2026
AI Organizational Best Practices: 2026-27
Artificial Intelligence
Customer Experience
Workplace Collaboration
Research Study
Research Advisory Service (RAS)
AI Agent Assist / Copilots
AI Business Use Cases
AI Consumer Adoption, Usage, and Views
AI Copilots and Virtual Assistants
AI Development Studios
AI Self-Service Agents
Organizational Strategy
Workflow Automation
Summary
Author: Robin Gareiss, CEO and Principal Analyst
AI is turning every part of almost every company upside down. AI is causing changes in the number and composition of staffs, reallocations in spending, and changes in executive teams. It’s also speeding the pace of innovation, changing how companies make their technology decisions. This report will address the following:
- Company-wide decisions for AI – Who’s at the helm of AI decisions, and who is on the person’s team?
- Buying structure for AI decisions – How prevalent are AI Centers of Excellence, and what is the process for making decisions?
- AI management – Who is managing AI, both companywide and within business units?
- Measuring success – How do companies determine success and ROI for AI?
- Technology partners – What is the role of technology partners in the era of fast innovation when it comes to decision-making?
- Staffing and hiring – How is AI affecting employee counts and positions?
- Spending – What do companies spend on AI companywide, and how is it changing?
Table of Contents
- About Metrigy & the Study
- Key Findings of Study
- Major Impacts of AI
- AI Adoption
- Measuring ROI & Success
- AI's Impact on Jobs
- Project Success
- AI Leadership
- AI Buying & Spending Trends
- Change Management
- Contextual Awareness
- Demographics
Author(s)
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