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Claude Cowork Goes GA, with Support from Zoom
April 10, 2026
Building the Business Case for Security-First Voice Enablement
Summary
Author: Beth Schultz, Vice President of Research and Principal Analyst
Table of Contents
- Executive Summary
- The New Hybrid Work Landscape
- The MSP’s Role in Cloud-Based Enterprise Voice Services
- Achieving Positive Business Outcomes Around BYOC
- Understanding the SBC’s Role
- Taking a Best-of-Breed Approach
- Recommendations and Conclusions
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