UCaaS + CCaaS MetriRank 2026
September 30, 2026
Customer Experience Optimization: 2025-26 – Consumer Views
Summary
Authors: Robin Gareiss, CEO and Principal Analyst, Layne Haaksma, Senior Research Analyst
In this study, we ask consumers for their perspectives on what the companies they interact with are doing right, and not. More importantly, we'll see how this has changed over the past year. With all the technology investments, do consumers see customer service as improving or not, and why?
Author(s)
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