Buying Strategies for Communications Services
October 5, 2026
Cyara Introduces Agentic Testing to Validate Autonomous AI Agents
Artificial Intelligence
Customer Experience
MetriNote
Complimentary Content
Agentic AI
AI Agent Assist / Copilots
AI Development Studios
Contact Center as a Service (CCaaS)
Contact Center Platforms
CX Assurance
Orchestration
Summary
Author: Beth Schultz, VP of Research and Principal Analyst
What's the news?
On March 31, 2026, Cyara unveiled agentic testing and AI governance tools businesses can use to evaluate, monitor, and control customer-facing AI agents. The latest capabilities, which are available today, are specifically built for agentic AI in voice and interactive voice response (IVR) systems. The additions to Cyara’s CX assurance platform include:
- Agentic AI testing for voice & IVR – AI agents test other AI agents, identifying failures and regressions that standard, static testing scripts might overlook
- AI Trust enhancements – Two new modules, Compliance and Bias, that extend Cyara's existing AI governance suite with proactive tools for spotting ethical and legal vulnerabilities in generative AI systems
- Recommendation Engine – A tool that allows quality assurance (QA) testers to create prompt strategies and tests without requiring specialized AI or prompt engineering skills
Author(s)
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