Employee Experience: 2023-24

Author: Beth Schultz, Vice President of Research and Principal Analyst

Metrigy's Employee Experience & Engagement 2023-24 research study examines technologies and strategies that organizations use to understand employee behavior, assess employee sentiment, and optimize employee experience. This study will provide detailed metrics on establishing and refining employee experience leveraging a range of technologies, as well as examine the tie-in with workplace collaboration and customer experience. Topics will include:

• Product adoption
• Approach and technology use by role (customer-facing agents/frontline personnel and knowledge workers)
• Understanding employee behavior from collaboration apps/ecosystem
• Voice of the employee
• Promoting employee engagement
• Knowledge sharing/management
• Communicating to and sharing information with employees
• Linking employee experience to customer experience
• AI use