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UCaaS + CCaaS MetriRank 2026
September 30, 2026
How AI Agents Will Drive Collaboration ROI
Summary
Author: Irwin Lazar, President & Principal Analyst
Not available for licensing.
AI agents have the potential to transform collaboration by automating workflows and providing an intelligent assistant to optimize employee engagement. Companies that unify data through a common front end are best positioned to maximize ROI from the agent investments. This paper provides insights into the potential for agentic AI to foster enhanced collaboration, improve decision making, and provide rapid insights into business intelligence.
Table of Contents
- Realizing the Promise of AI’s Benefits
- The Rise of Agentic AI
- How Agentic AI Improves Collaboration
- Why Agentic AI Requires Data Unification
- Getting from Here to There
- Conclusions and Recommendations
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