Measuring the ROI of Generative AI for Collaboration

Author: Irwin Lazar, President and Principal Analyst

Realizing productivity improvements requires a collaborative approach.

Businesses are rapidly adopting generative AI virtual assistants within collaboration apps, but there is a lack of clarity on how to measure return on investment (ROI). Today, less than half of those adopting generative AI for collaboration are measuring its benefits. This lack of measurement makes it difficult to justify the investment in generative AI and to optimize its use for maximum impact.

Table of Contents

• Overview
• Gen AI Adoption Accelerates
• Measuring Success
• AI Implementation Success Correlations
  • 1: Establish an AI Governance Strategy
  • 2: Implement a Training Program
  • 3: Measure Time Savings
  • 4: Identify and Track Relevant Metrics
  • 5: Regularly Assess and Adapt
• Conclusion
• Working With Metrigy