UCaaS + CCaaS MetriRank 2026
September 30, 2026
MetriNote – 8×8 Brings Generative AI to Meetings
Summary
Authors: Irwin Lazar, President and Principal Analyst
What's the news?
Jan. 18, 2024 – 8x8 has announced an extension of its XCaaS unified communications and customer engagement platform to add generative AI-based capabilities for meeting summarization and action item capture. 8x8’s generative AI capabilities also allow for linking meeting notes and summaries to CRM applications.
Author(s)
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