UCaaS + CCaaS MetriRank 2026
September 30, 2026
MetriNote – Avaya and RingCentral Bring Cloud UC to Avaya Aura
Workplace Collaboration
MetriNote
Complimentary Content
PBX
Unified Communications
Unified Communications as a Service (UCaaS)
Summary
Author: Irwin Lazar, President and Principal Analyst
What's the news?
May 13, 2024 – Avaya and RingCentral have announced an expansion of their existing partnership agreement. This expansion brings new RingCentral capabilities to current Avaya Aura unified communications (UC) customers. The new capabilities include seamless connectivity between Avaya Aura on-premises or private-hosted calling and the Avaya Cloud Office, powered by RingCentral, UC-as-a-service (UCaaS) platform. This integration enables customers to support calling across both platforms. In addition, Aura customers will be able to integrate RingCentral video, messaging, and RingSense AI, RingCentral’s AI platform. RingSense AI is currently available to customers of Avaya Cloud Office. Aura integration will be available later this year.
Author(s)
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