UCaaS + CCaaS MetriRank 2026
September 30, 2026
MetriNote – Cognigy Announces Agentic AI
Artificial Intelligence
Customer Experience
MetriNote
Complimentary Content
Research Advisory Service (RAS)
Agentic AI
AI Agent Assist / Copilots
AI Self-Service Agents
Summary
Author: Robin Gareiss, CEO and Principal Analyst, Metrigy
What's the news?
November 14, 2024 – Cognigy has announced Agentic AI, an emerging type of AI agents that are more intelligent, adaptive, and autonomous than their predecessors. Aimed primarily at large contact centers, Cognigy’s Agentic AI agents comprise conversational AI engines and large language models (LLMs), enabling goal-oriented decision-making and hyper-personalization with context that adapts to each interaction. Agentic agents “think” more like humans, evaluating each situation and making decisions that reduce the need for human intervention. They also can autonomously select APIs or customer data repositories to help generate the most relevant and accurate resolutions.
Author(s)
You Are Currently Viewing a Preview of This Content.
To view the full report login if you are an existing client, or register for access to all complimentary content.
Access to This Single Report
Your access provides unlimited internal use of this product.
