UCaaS + CCaaS MetriRank 2026
September 30, 2026
MetriNote – Enterprise Connect 2026 and Related Announcements Highlight Continued Advance of AI and Workflow Optimization
Artificial Intelligence
Customer Experience
Workplace Collaboration
MetriNote
Complimentary Content
AI Agent Assist / Copilots
AI Consumer Adoption, Usage, and Views
Summary
Author: Irwin Lazar, President and Principal Analyst
What's the news?
This year’s Enterprise Connect (EC) conference, which took place March 20-23, marked a new beginning for the event as the location shifted to Las Vegas, after more than 20 years in Orlando. As it has been for the last several years, the focus this year was on artificial intelligence (AI)—more specifically how AI applications transform customer experience (CX) and workplace collaboration, achieving measurable business outcomes. Specific to the workplace collaboration (WC) market, several themes were present:
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