MetriNote – Genesys to Acquire Radarr for Social Media Listening Platform

Jan. 22, 2024 – Genesys announced its intent to acquire Radarr Technologies, a social listening platform provider, for an undisclosed amount. Genesys said it will combine Radarr’s social media capabilities with the Genesys Cloud platform and use social media insights as part of the customer view fueling Genesys AI. Genesys expects the acquisition to close in its fiscal year 2025 first quarter, ending April 30, 2024.