UCaaS + CCaaS MetriRank 2026
September 30, 2026
MetriNote – Kurmi Delivers ServiceNow Integration to Simplify ITSM
Workplace Collaboration
MetriNote
Complimentary Content
Research Advisory Service (RAS)
Connected Workspace
Summary
Author: Irwin Lazar, President and Principal Analyst
What's the news?
September 3, 2024 – Workplace collaboration (WC) management vendor Kurmi has announced ServiceNow integration, available now in the ServiceNow app store. With this integration, IT support personnel have direct insight into UC administrative data gathered and managed by Kurmi, without the need to switch among management consoles. IT support teams can also use this new integration to automate administrative tasks such as moves/adds/changes/deletes, password and PIN resets, and new user activation.
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