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UCaaS + CCaaS MetriRank 2026
September 30, 2026
MetriNote – NICE Announces AI-Powered Industry Benchmarks
Summary
Author: Robin Gareiss, CEO and Principal Analyst
July 27, 2023 – NICE has announced Enlighten Actions Industry Benchmarks to help customers analyze their performance compared to industry standards. NICE’s sophisticated Enlighten AI platform provides insight into customer satisfaction, complaint management, sales effectiveness, and more. Now, with Industry Benchmarks, NICE customers have access to anonymized benchmarked interaction data for various industries. They can compare their own operations to those of their matching vertical industry benchmark in areas such as handle time, customer satisfaction, agent behaviors, sales effectiveness, training, automation, and more.
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