UCaaS + CCaaS MetriRank 2026
September 30, 2026
MetriNote – RingCentral Acquires CommunityWFM, Bolstering AI-Powered WFM in RingCX
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MetriNote
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Research Advisory Service (RAS)
Workforce Engagement Management (WEM)
Summary
Author: Layne Haaksma, Senior Research Analyst
What's the news?
September 8, 2025 – RingCentral announced its acquisition of CommunityWFM, a cloud-based, AI-first workforce management (WFM) software solution that includes AI-powered forecasting and scheduling, automated schedule adjustment plans for real-time intraday management, real-time adherence monitoring, and an agent portal. The solution, now called RingCentral AI Workforce Management, is available to customers of the RingCX contact center platform, starting at $20 per agent per month.
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