UCaaS + CCaaS MetriRank 2026
September 30, 2026
MetriNote – Slackbot Brings AI Digital Twin to Slack
Artificial Intelligence
Workplace Collaboration
MetriNote
Complimentary Content
Agentic AI
AI Copilots and Virtual Assistants
Summary
Author: Irwin Lazar, President and Principal Analyst
What's the news?
January 13, 2026 – Salesforce announced general availability of Slackbot, a personal AI agent built into Slack. Using information available to it from within Slack channels and connected apps, Slackbot can identify and prioritize tasks, automate workflows, and summarize conversations. Slackbot also allows users to query their work to create project summaries, content, meeting preparation notes, and more. Salesforce is rolling out Slackbot to all existing Business+ and Enterprise+ license customers through the end of February at no additional cost.
Author(s)
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