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UCaaS + CCaaS MetriRank 2026
September 30, 2026
MetriNote – Twilio Lays out Generative AI Vision, Product Roadmap
Summary
Authors: Beth Schultz, Vice President of Research and Principal Analyst
What's the news?
Aug. 23, 2023 – Twilio opened its SIGNAL 2023 event for customers and partners with the introduction of new solutions using the generative CustomerAI technology it debuted earlier this year. With CustomerAI, Twilio brings together large language models with real-time customer data in the Twilio Customer Engagement Platform, enabling customers to take advantage of generative and predictive AI capabilities. Here is a sampling of the highlighted products, touching various Twilio platforms:
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