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UCaaS + CCaaS MetriRank 2026
September 30, 2026
MetriNote – Verint Analyst Days 2023
Summary
Authors: Beth Schultz, VP of Research and Principal Analyst, Robin Gareiss, CEO and Principal Analyst
Overview
Verint executives shared their strategic vision for CX automation during Verint Analyst Days 2023, which took place Nov. 13-15 in Scottsdale, Ariz. Executives spoke to the importance of having an open, next-generation contact center-as-a-service platform (CPaaS) capable of supporting a hybrid workforce of people and bots and maximizing CX automation.
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