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UCaaS + CCaaS MetriRank 2026
September 30, 2026
MetriNote – Zoom Introduces Collaborative Workspace App, Other Features/Capabilities Across Portfolio
Summary
Author: Beth Schutlz, Vice President of Research and Principal Analyst
What's the news?
Oct. 3, 2023 – Zoom kicked off its annual customer conference, Zoomtopia 2023, with the introduction of a wide range of new features and functionality across its product portfolio, as well as its app marketplace. AI empowerment, improved hybrid work, and an elevated employee experience were among the threads running through the announcements, with products coming soon or in 2024. Among the highlights are:
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