Buying Strategies for Communications Services
October 5, 2026
MetriNote – Zoom Partners with Oracle to Bring CX Suite to its Cloud Infrastructure
Customer Experience
MetriNote
Complimentary Content
Communications Plaform as a Service (CPaaS) / APIs
Contact Center as a Service (CCaaS)
Contact Center Platforms
CX Analytics
CX Assurance
Orchestration
Summary
Author: Beth Schultz, VP of Research
What's the news?
October 13, 2025 – Zoom has announced a strategic go-to-market partnership with Oracle. Via the partnership, Zoom is bringing its Zoom CX suite (Zoom Contact Center, Zoom Virtual Agent, AI Expert Assist, Workforce Management, and Quality Management) to Oracle Cloud Infrastructure (OCI). Zoom customers will be able to bring together their customer interactions, employee workflows, and data into a single intelligent system.
Author(s)
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