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UCaaS + CCaaS MetriRank 2026
September 30, 2026
Microsoft Teams and Telephony: Why Financial Services Firms Must Consider UCaaS Providers
Summary
Author: Irwin Lazar, President and Principal Analyst; Beth Schultz, Vice President of Research and Principal Analyst
Table of Contents
- The ROI of Improving Communications and Collaboration
- Communications and Collaboration Market Landscape
- Calling: The Next Step on the Microsoft Teams Journey
- Option 1: Integration of Microsoft Teams with a Dedicated UCaaS Provider
- Option 2: Microsoft Teams Phone System Only
- Conclusions and Recommendations
- Research Methodology
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