Microsoft Teams & Telephony

Author: Irwin Lazar, President and Principal Analyst

Table of Contents

• Executive Summary
• The ROI of Improving Communications and Collaboration
• Communications and Collaboration Market Landscape
• Calling: The Next Step on the Microsoft Teams Journey
  • Option 1: Integration of Teams with a Separate UCaaS Provider
  • Option 2: Microsoft Teams Phone System
• Conclusions and Recommendations
• Research Methodology