OTT or Carrier-Bundled: Which UCaaS Option Is Best for You?

Author: Irwin Lazar, President & Principal Analyst

Companies moving to or already have a cloud implementation but are reevaluating platform options have a growing array of choices for their communications needs. This issue paper provides insight into market trends around unified communications as a service (UCaaS) and actionable guidance for IT leaders as they evaluate the various alternatives in the market.

Table of Contents

• Overview
• Defining UCaaS
• State of the Market
• UCaaS Adoption Drivers
• UCaaS Solution Alternatives
  • Over-the-Top Solutions
  • Carrier-Bundled Solutions
• Comparing OTT and Carrier-Bundled Solutions
  • Features and User Experience
  • Flexibility and Control
  • Ongoing Management
  • Cost and Pricing
• Picking the Right UCaaS Provider
• Working With Metrigy